We have been crashing and repairing PC's since the mid 1980's. Our hands on experience gives us an insight to your problems. If it's broken, we probably encountered that same issue at one point ourselves.
We come to you; whether it be for updates, tutoring or "Help ME!, I have the Blue Screen of Death" .
We work in mainly homes with seniors and non-technical people.
Never be intimdated...
We will make you feel as comfortable as possible in dealing with your computer issues. No question is inconsequential.